Cookie Settings
This is the cookie policy for www.ssereward.ie and www.ssereward.co.uk. It applies to information collected and used by SSE Airtricity, which is a trading name of SSE Airtricity Limited, SSE Airtricity Energy Supply (NI) Limited and SSE Airtricity Gas Supply (NI) Limited which are members of the SSE Group. SSE Airtricity Home Energy Services is our dedicated Boiler & Home Services Division. When we refer to “SSE”, “we”, “us”, and “our”, we mean any of those SSE entities, as appropriate. This information is collected through instruments known as cookies and various other technologies, collectively referred to in this Cookie Policy as “cookies”.
Please review this Cookie Policy and our Privacy Notice here: https://www.sseairtricity.com/assets/Terms/privacy-notice.pdf carefully
Cookie Settings
What are cookies?
Why do we use cookies?
How do we use cookies?
List of cookies
Managing cookies
Who should I contact with a question or a complaint?
Changes to this Cookie Policy
What are cookies?
Cookies are small text files transferred and stored by your web browser to your computer or mobile device when you visit or use a website. Cookies allow websites to recognise your device and store some information about your preferences or past actions.
Cookies can be considered as ‘first party’ or ‘third party’ cookies depending on the domain that places them. First party cookies are cookies set by a website visited by the user (for example, cookies placed by SSE Airtricity for www.ssereward.ie. Third party cookies are set by a domain other than that of the website visited by the user, so if a user visits a website and a third-party organisation sets a cookie through that website, this would be a third-party cookie.
Cookies can also be considered as ‘persistent’ or ‘session’ cookies depending on their duration. Persistent cookies remain on a user's device for the time specified in those cookies. They are activated every time that user visits the website that created the cookies, until the cookies expire or are disabled by the user. Session cookies allow the actions of a user to be linked during a single browsing session. A session starts when a user opens a browser window and ends when the browser window is closed, following which all session cookies are deleted.
Why do we use cookies?
We use cookies and other similar technologies to collect information about your browsing activity and about the device you have used to access our website (including the make, model and operating system, IP address, browser type and mobile device identifiers) so we can provide essential features and functionality on our website:
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make our website as easy and intuitive as possible for you to use
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monitor and analyse website usage and performance so we can measure the effectiveness of our website and improve it (including security)
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remember choices you make when visiting our website and recognise you when you return so you don’t have to remind us
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remember certain information about your browsing activity on our website, such as the web pages you have viewed and your preferences. This information can then be used to personalise and improve the way you interact with our website (for example, displaying content we think might be relevant to you based on your previous activity) and inform you of special offers and promotions tailored to your interests (where you have consented to receiving marketing communications from us).
How do we use cookies?
The cookies used on our websites can be broken down into four categories:
- Strictly Necessary
- Performance
- Targeting Advertising
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.
You can set your browser to block or alert you about these cookies, but then some parts of the site will not work.
Performance
These cookies allow us to count visits and traffic sources so we can measure and improve site performance. They help us to know which pages are the most and least popular and see how visitors move around the site.
If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.
Targeting Advertising
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.
These cookies are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Targeted advertising or remarketing is a type of targeted advertising that displays our adverts on third party websites across the internet to users who have previously visited this website. Remarketing involves collecting cookies to inform, optimise and serve adverts based on someone’s past visits to this website. To opt out of this type of advertising you can use this free Google tool. https://tools.google.com/dlpage/gaoptout/
List of Cookies
Strictly Necessary Cookies
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Name: .AspNetCore.Antiforgery
Host: ssereward.ie
Duration: Session
Type: First Party
Description: This cookie is to stop unauthorised posting of content to the website, known as Cross-Site Request Forgery. It holds no information about the user.
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Name: ai_user
Host: ssereward.ie
Duration: 365 Days
Type: First Party
Description: This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique user identifier cookie enabling counting of the number of users accessing the application over time.
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Name: ARRAffinity
Host: ssereward.ie
Duration: Session
Type: First Party
Description: Used for load balancing on our Windows Azure platform. This cookie makes sure the visitor page requests are routed to the same server in any browsing session.
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Name: ARRAffinitySameSite
Host: ssereward.ie
Duration: Session
Type: First Party
Description: Used for load balancing on our Windows Azure platform. This cookie makes sure the visitor page requests are routed to the same server in any browsing session.
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Name: OptanonAlertBoxClosed
Host: ssereward.ie
Duration: 30 Days
Type: First Party
Description: This cookie is set by the website because it uses certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a visitor. The cookie contains no personal information.
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Name: OptanonConsent
Host: ssereward.ie
Duration: 30 Days
Type: First Party
Description: This cookie is set by the cookie compliance solution from OneTrust which this website uses. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables SSE to prevent cookies in each category from being set in the browser, when consent is not given so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.
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Name: ARRAffinity
Host: pulseapi.winwin.ie
Duration: Session
Type: Third Party
Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
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Name: ARRAffinitySameSite
Host: pulseapi.winwin.ie
Duration: Session
Type: Third Party
Description: This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
Performance Cookies
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Name: _ce.cch
Host: ssereward.ie
Duration: Session
Type: First Party
Description: This cookie is associated with Crazy Egg, a service that helps track and analyze user behavior on a website. It is used to gather information on how users interact with different parts of the website, allowing for improvements in user experience and interface design.
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Name: _ce.gtld
Host: ssereward.ie
Duration: Session
Type: First Party
Description: Also related to Crazy Egg, this cookie helps with heat mapping and user behavior analysis. It is used to gather data on user interactions with the website, such as clicks and scrolls, which helps in optimizing the website layout and design based on user activity.
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Name: _ga
Host: ssereward.ie
Duration: 365 Days
Type: First Party
Description: The _ga cookie is a standard cookie used by Google Analytics, a web analytics service provided by Google to help website owners understand how visitors engage with their website. The primary purpose of this cookie is to distinguish unique users by assigning a randomly generated number as a client identifier. It is used to calculate visitor, session, and campaign data for the website's analytics reports.
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Name: _ga_xxxxxxx
Host: ssereward.ie
Duration: 729 Days
Type: First Party
Description: This is a Google Analytics cookie used to distinguish users and track their behavior across the website. The specific pattern (_ga_xxxxxxxxxx) represents a unique identifier for a specific Google Analytics property. This helps website owners understand user interactions and improve their website's performance and user experience.
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Name: _ga_xxxxxxxxxx
Host: ssereward.ie
Duration: 729 Days
Type: First Party
Description: This is a Google Analytics cookie used to distinguish users and track their behavior across the website. The specific pattern (_ga_xxxxxxxxxx) represents a unique identifier for a specific Google Analytics property. This helps website owners understand user interactions and improve their website's performance and user experience.
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Name: _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx
Host: ssereward.ie
Duration: A few seconds
Type: First Party
Description: This cookie is linked to the Google Analytics service, which enables us to track visitor behaviour and measure site performance.
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Name: _gat_UA-
Host: ssereward.ie
Duration: A few seconds
Type: First Party
Description: This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
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Name: _gat_UA-XXXXXX-X
Host: ssereward.ie
Duration: A few seconds
Type: First Party
Description: To provide technical monitoring, used to limit the amount of data recorded by Google on high traffic volume websites. The functionality is to store and count pageviews.
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Name: _gid
Host: ssereward.ie
Duration: 1 Day
Type: First Party
Description: This cookie is associated with Google Universal Analytics which SSE Airtricity uses. It uses and stores an identifier to distinguish visitors for tracking purposes.
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Name: ai_session
Host: ssereward.ie
Duration: A few seconds
Type: First Party
Description: This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.
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Name: ai_session
Host: az416426.vo.msecnd.net
Duration: A few seconds
Type: Third Party
Description: This cookie name is associated with the Microsoft Application Insights software, which collects statistical usage and telemetry information for apps built on the Azure cloud platform. This is a unique anonymous session identifier cookie.
Targeting Cookies
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Name: _ce.clock_data
Host: ssereward.ie
Duration: A few seconds
Type: First Party
Description: Store the difference in time from the server's time and the current browser.
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Name: _ce.clock_event
Host: ssereward.ie
Duration: A few seconds
Type: First Party
Description: Prevent repeated requests to the Clock API.
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Name: _ce.irv
Host: ssereward.ie
Duration: Session
Type: First Party
Description: Crazy Egg is an analytics platform that tracks and optimizes website visitor behavior to improve the user experience. This cookie is used to store a returning value during the session.
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Name: _ce.s
Host: ssereward.ie
Duration: 364 Days
Type: First Party
Description: This cookie is set by CrazyEgg it's used to track a recording visitor session unique ID, tracking host and start time.
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Name: cebs
Host: ssereward.ie
Duration: Session
Type: First Party
Description: This cookie is set by CrazyEgg it's used to track the current user session internally.
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Name: cebsp_
Host: ssereward.ie
Duration: Session
Type: First Party
Description: Used to track the current user session internally.
Managing cookies
When you visit our websites, you will be presented with a cookie banner. It gives you the choice to accept the use of cookies on the site or not. It will also present you with a link to our cookie manager. Through the cookie manager, you can choose to opt-in or opt-out of the types of cookies active on our sites. You can also find out a bit more about what we use them for. Our cookie manager will only remember your preferences for our site for the specific browser that you’re using at that time.
Cookie Settings
If you wish to change your cookie settings generally, you can delete cookies stored on your computer or change your privacy settings at any time via your browser settings.
- Internet Explorer
- Chrome
- Firefox
- Safari
- Opera
Who should I contact with a question or complaint?
If you would like to contact us in relation to your rights or if you are unhappy with how we’ve handled your information, you may contact us by sending a letter:
Republic of Ireland
Data Protection Specialist
SSE Airtricity,
Red Oak South,
South County Business Park,
Leopardstown,
Dublin 18,
D18 W688
Northern Ireland:
Data Protection Specialist SSE Airtricity,
3rd Floor Millennium House,
17-25 Great Victoria Street,
Belfast
BT2 7AQ
or sending an email to irelanddataprotection@sse.com
If you would like to contact our Data Protection Officer, you may do so using the following details:
Email: GroupDPO@sse.com
Phone: 0345 070 7378
Postal: Data Protection Officer, No. 1 Forbury Place, 43 Forbury Road, Reading, RG1 3JH
Changes to this Cookie Policy
This Cookie Policy was last updated on 20 Aug 2024.
This Cookie Policy may be updated from time to time. We will post the updated terms on our website